Unify operations to power up efficiency and compliance

Pega Smart Dispute™ accelerates resolutions, regardless of channel, regulation, system, or payment type, from the first point of contact to the final resolution. For more than two decades, the largest issuers in the world have relied on Pega for merchandise dispute and fraud claim processing solutions.

Automate end-to-end workflows to improve first-contact resolution rates and straight-through processing.

Unify dispute processing and adapt instantly to any payment types in an evolving market.

Streamline manual changes into a single update with Center-out™ business architecture.

The foundation for every app and workflow

Our unified payment exceptions backbone is built on Pega’s enterprise AI and workflow automation platform, letting you enhance operational control and efficiency in managing exceptions, disputes, fraud, and sanctions. Unleash enterprise agility with applications and workflows that detect and fix issues in real time – plus, it’s all easy to scale and customize.

Increase productivity and efficiency at scale by connecting and automating every touchpoint.

Ensure compliance with pre-built features and workflows that self-optimize.

Maximize impact by applying new GenAI capabilities that use existing data and systems to improve efficiency at scale.

Take the guesswork out of customer service

Pega Customer Service™ connects and automates every journey, saving time and money while keeping your existing systems intact. Use our gen AI-powered copilot and self-service to deliver faster, more personalized experiences that support your customers and empower your agents.

Power up agent productivity and reduce cost to serve with gen AI tools that automatically find answers and summarize work.

Turn any channel into a personalized self-service experience with virtual agents.

Automate service workflows in your existing desktop.